This now appears to have been resolved in a newer update to the software. Please advise if this is still occurring for you via support at or raise a ticket via your account.

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Some users have reported issues with their start button not working in the Windows 10 operating system, this is related to a Cloudcare update affecting Windows 10. We advise disabling the behaviour shield but leaving your File shield active in your policy. We have applied this to all managed service customers.

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Began at:

Affected components
  • Cloud Antivirus