Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

We've experienced power issues in our data centre this morning. Whilst we do have 3 diverse feeds in order to prevent such an occurrence, this morning's issue affected all 3 feeds.

Your services should be coming back online now, if you are still experiencing issues please let us know by reply to this email.

We are working with our Data Centre partner to find out the cause of this issue and the steps they are taking to prevent a recurrence. In the meantime please accept our apologies for the disruption this morning.

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Updated

All sensors are now reporting power available back over all three power feeds. We are going to proceed with starting services up again.

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Identified

We had a second drop on all 3 power feeds. We will provide an update as soon as possible.

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Recovering

Power has been restored on all 3 feeds and we are bringing back services online.

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Investigating

This morning we experienced a power loss on 3 separate feeds to some of our racks in London. This has been resolved and is now coming back online. This is been investigated by the Datacentre at present as a matter of urgency whilst we bring back services online.

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Began at:

Affected components
  • Cloud Servers
  • Cloud Web Hosting
  • Cloud DNS
  • Portals
    • Control Panel
    • Partner Control Panel