Helpdesk Maintenance

Duration: 1 hour
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

We've made a change to the schedule.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

We've made a change to the schedule.

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Scheduled

We're going to be performing a routine update to our Helpdesk software, to bring it into line with the current feature and security patches from the vendor.

Additionally we will be rolling out a new reporting functionality for Cloud Support customers.

During this maintenance the Helpdesk system (including the functionality to raise tickets via the your client portal) will not be accessible / may show an error. Queries raised via email will be actioned once the maintenance is completed.

For customers with telephone support, this remains unaffected.

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Began at:

Affected components
  • Other