Investigating Incident

Resolved
Closed
After 2 days, 2 hours, and 36 minutes

This has now been resolved and a report has been made available at request.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 46 minutes

We have completed the restoration of services, every service will be back online now and accessible. We are continuing to investigate the cause.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 40 minutes

All services are back online including telephone support. We will investigate this and report back further with information once confirmed.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 37 minutes

Services are returning now, these are starting at present so not all services will return at once. We will update once we have completed this.

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Open

We are currently investigating an incident effecting some users of the service and our customer support portals and numbers. We will post any further updates as soon as we have them.

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Began at:

Affected components
  • Cloud Servers
  • Cloud Web Hosting
  • Email Hosting
    • Microsoft 365
    • Google Workspace
  • Portals
    • Control Panel
    • Partner Control Panel
  • Other